Delete Your Account

Groundify · Last updated: 7 August 2026

This page explains how to delete your Groundify account, published by Groundify, and what happens to your data afterwards. It applies to both player and ground owner accounts.

1. Delete your account from the app

Open the Groundify app and sign in
Go to Profile and scroll to the bottom
Tap Delete My Account
Confirm when asked

        A 48-hour grace period applies. If you sign in again during those 48 hours, the deletion is cancelled and your account stays active. After that, deletion is permanent and cannot be undone.
      

2. If you cannot sign in

Email us at igroundify@gmail.com from the email address on the account, with the subject Account deletion request. We will verify that the account is yours and delete it for you.

3. Before you can delete

Players cannot delete an account while an upcoming or pending booking exists. Complete or cancel those bookings first, then try again.

4. What is deleted

Your login account and password
Your profile: name, email address, phone number, and profile photo
Your notifications and in-app activity
Any upcoming or pending bookings at the time of deletion
For ground owners: your grounds and listings, your payment profile, and the verification documents submitted at sign-up

5. What is kept, and why

Some records cannot simply disappear, because a ground owner's revenue history and a ground's rating would stop being accurate. These are kept with your identity removed:

Completed bookings — kept in anonymized form. Your name is replaced with “Anonymous user”, and your phone number, email address, and user identifier are removed. The date, amount, and status remain so the ground owner's records stay correct
Reviews you wrote — the rating and comment remain visible, shown as “Anonymous user”, with identifiers that could link the review to you removed
Payment records held by PayFast — payments are processed by PayFast, and their own retention rules apply to transactions they hold. Groundify keeps only the amount and a transaction reference, within the anonymized booking record above

6. Retention period

Personal data is deleted at the end of the 48-hour grace period. Anonymized booking and review records described in section 5 are kept for as long as the ground owner's account exists, since they form that owner's revenue and rating history. Some information may be retained for a limited additional period where required by law, for fraud prevention, or for financial record-keeping.

7. Contact

Email: igroundify@gmail.com
Address: 40 Rehman Homes Sher Ali Road Near Atchison Society Lahore, Pakistan