Groundify Terms of Service

Welcome to Groundify. By using our mobile application or website at igroundify.com, you agree to these Terms of Service.

1. About Groundify

Groundify is a sports ground booking platform operating in Pakistan. We connect players with ground owners for slot reservations and related services. The same mobile app supports player and owner roles; you register for one role per account. Contact: igroundify@gmail.com.

2. Accounts

• You must provide accurate information when registering (name, email, mobile number).
• Phone verification via OTP and email verification may be required.
• For owner accounts, the business mobile number verified at sign-up is locked in Profile and cannot be changed through the app.
• One email address is linked to one account role (player or owner).
• You are responsible for keeping your login credentials secure.
• You may request account deletion from Profile. A 48-hour grace period applies, and players cannot delete while they have upcoming or pending bookings. See our Privacy Policy for how booking and review records are handled after a player account is removed.

3. Bookings & payments

• Booking availability is shown in the app but confirmation depends on ground owner approval where applicable.
• Where a ground offers more than one sport, you choose the sport/category for your booking; where a ground offers multiple courts, you may select court-specific slots.
• Slot availability can change if a ground owner blocks slots or a full day, closes a ground, or an update is pending admin review. Blocked times are shown as "Unavailable" with the owner's reason.
• Payments are made online through PayFast at the time of booking. You may choose advance or full payment options where offered; where an advance is paid, the balance is settled directly with the ground. Your card, wallet, or account details are entered on PayFast's own secure page and are never seen or stored by Groundify. A booking is confirmed only once PayFast confirms the payment to us.
• Groundify charges a service charge of 2.6% on any payment processed through the app. It covers the cost of handling your payment securely. The charge applies only to the amount you pay through the app — not to any balance you settle in cash at the ground. It appears as a separate line on your booking summary before you pay, so the full amount is always shown to you before you confirm. If a booking is refunded, the service charge is refunded with it.
• Groundify facilitates booking and communication; the booking contract for use of the venue is between you and the ground owner.
• Confirmed bookings may be cancelled from the app up to 4 hours before the booking start time. Each request is reviewed by Groundify before the booking is cancelled and any refund is issued. Full details are in our Refund & Cancellation Policy.
• You may mark grounds as favorites and join a waitlist for a fully-booked ground/date. A waitlist notification tells you a slot may have opened — it is not a reservation and does not guarantee you the slot; booking is still first-come, first-served.

4. Tournaments

• Owners may announce tournaments on their grounds, on the whole ground or on selected courts. Courts not used by a tournament remain open for ordinary bookings.
• Entry is by team. You pay the entry fee through PayFast, and your place is confirmed only once PayFast confirms the payment to us. Places are limited and allocated first-come, first-served; where an event is full you may join its waitlist, which is a notification and not a reservation.
• The same 2.6% service charge described above applies to a tournament entry fee paid through the app.
• Once teams have paid, the organiser may not change the entry fee, team size, or maximum number of teams — you entered on those terms.
• An organiser may move a tournament to later dates, at most three times, and only before it starts. Registered teams are notified of the new dates, any change of courts, and the organiser's reason. Entry fees are not refunded for a date change; if the new dates do not suit you, contact the organiser or Groundify support.
• A tournament with paid teams cannot simply be deleted. Cancelling requires Groundify's approval, and where a cancellation is approved every paid team is notified and refunded. Refunds are sent manually and may take a few working days — see our Refund & Cancellation Policy.
• Once a tournament has started it can no longer be cancelled through the app.
• Groundify facilitates the announcement, registration, and payment; running the event itself, including its rules, format, and prizes, is the responsibility of the organising owner.

5. Ground owners

Owners must provide accurate ground details, including sport categories, facilities/amenities, pricing, courts, and availability. Grounds and material changes may be subject to admin review before listing or going live. Owners must add a valid payment profile — JazzCash, EasyPaisa or bank transfer, separate from the locked account mobile number — before listing a ground, and must keep it accurate to receive payouts; changes to a locked payment profile require admin approval. Owners may block specific slots, courts, or full days (with a selected reason) and may temporarily close listings according to app features. Owners can download monthly revenue statement PDFs for closed months from the app.

6. Acceptable use

You may not misuse the platform, submit false bookings, abuse OTP or verification systems, harass other users, or attempt to circumvent app security.

7. Reviews

Reviews must be honest and based on genuine visits. We may remove content that is abusive, fraudulent, or violates these terms.

8. Limitation of liability

Groundify is provided "as is." We are not liable for injuries, disputes, or losses at physical venues, payment disputes between users and owners beyond our platform role, or service interruptions beyond reasonable control.

9. Changes & termination

We may update these terms or suspend accounts that violate them. Continued use after changes means you accept the updated terms.

10. Contact

Questions about these terms: use Contact us in the app Profile or contact us directly:

• Email: igroundify@gmail.com
• Phone: +92 325 4244804 (Usama Rafique) · +92 324 9475254 (Faeez Salman)
• Address: 40 Rehman Homes Sher Ali Road Near Atchison Society Lahore, Pakistan