Groundify Privacy Policy

This Privacy Policy describes how Groundify ("we", "us", "our") collects, uses, and protects personal information when you use the Groundify mobile application. The same app supports player and ground owner roles. By using the app, you agree to the section that applies to your role.

1. Who we are

Groundify is a sports ground booking platform in Pakistan. Contact: igroundify@gmail.com · igroundify.com

2. Player app — information we collect

• Account: name, email, mobile (+92, OTP), password (securely hashed), optional profile photo
• Continue with Google (optional): if you choose to sign in with Google, we receive your name and email address from your Google account and use them to create and sign in to your Groundify account. We do not receive your Google password
• Bookings: ground, date, slot, court (where applicable), the sport/category you choose for grounds that offer more than one sport, status, payment option (such as advance or full payment where offered), the amount charged, and the transaction reference PayFast returns
• Favorites & waitlist: grounds you mark as a favorite, and the ground/date you join a waitlist for when it is fully booked
• Location: when permitted, for nearby grounds and distances
• Tournaments: your team name, the name and mobile number held on your profile when you register (so the organising owner can contact your team), the entry fee and amount paid, the registration date, and any tournament waitlist you join. Team contact details are stored separately from the public registration and can be read only by you, the organising owner, and Groundify administrators — other teams see your team name and nothing more
• Reviews: ratings and comments
• Device data: device type, OS, app version, IP, crash logs, push token (FCM)

3. Owner portal — additional information we collect

• Account profile: first and last name, email, business mobile (OTP verified at sign-up and locked in Profile), verification documents, optional profile photo
• Ground contact number: an optional second mobile number an owner may add and choose to show players in place of their own verified number. It is off by default; administrators can always see both
• Payment profile: the payout method the owner chooses — JazzCash, EasyPaisa or bank transfer — with a mobile wallet number, or a bank name and IBAN, plus the account holder name. Used only to send owner payouts, and separate from the locked account mobile
• Ground data: location, photos, pricing, courts, slot blocks, open/close status
• Operations: booking requests, player contact details needed to fulfil reservations, revenue summaries and monthly statement PDFs (kept for 36 months so you can return to an older month for a dispute or an audit). Bookings you record yourself for a walk-in player include any later correction to the price or amount received, kept with who made the correction and when
• Tournaments you announce: dates, courts used, entry fee, prizes, and the teams registered — including each team's contact name and mobile number, so you can reach them about the event. Treat those details as confidential and use them only for running your tournament
• Personal notes: any notes you write for yourself in My Notes (for example, expenses or maintenance reminders) — private to your account, not visible to players, other owners, or Groundify administrators

4. How we use information

• Manage accounts, verification, bookings, and availability checks
• Share necessary booking details between players and owners
• Review listings, payment profiles, and support requests (admin staff)
• Send booking updates, reminders, and service notifications, and prevent fraud
• Show your saved grounds in My Favorites, and notify you when a slot opens on a ground/date you have joined the waitlist for. A waitlist notification is not a reservation — the slot may already be taken by the time you act on it
• Register your team for tournaments, pass your team's contact details to the organising owner so they can reach you about the event, and remind you the day before and on the morning of the tournament
• Tell you if a tournament you have entered is moved to another date or cancelled, together with the organiser's reason
• Send occasional offers and announcements about Groundify. You can turn these off at any time from Profile → Offers and updates. Booking and payment notifications are always sent and are not affected by that setting.
• Improve security and app performance

5. How we share information

We do not sell personal information. We share with ground owners or players (booking fulfilment — where you enter a tournament, the organising owner also receives your team name and the contact name and number held on your profile at the time you registered), Groundify administrators (review and support), service providers (Google Firebase, Google Maps, and PayFast), and when required by law.

Payments. Payments are processed by PayFast (Premier Systems Pvt Ltd). You enter your card, wallet, or account details on PayFast's own secure page, never in Groundify, and we neither see nor store them. PayFast tells us only whether the payment succeeded, the amount, and a transaction reference. PayFast's own privacy policy applies to what you enter there.

6. App permissions

Location, camera/photos, and notifications — only as needed for features described above. You can change permissions in device settings.

7. Security & retention

Data is stored using Firebase and encrypted connections. We use role-based access rules so users, owners, and admins can access only data appropriate to their account. Payments are handled entirely by PayFast on their own secure page, so card, wallet, and account details are never entered into Groundify and we do not store them; we keep only the amount and the transaction reference. Data is kept while your account is active and as required by law or legitimate business needs.

8. Account deletion

Request deletion from Profile in the app. A 48-hour grace period applies; you may cancel by logging in. During this window your account has not yet been deleted, so Groundify staff can still see your name, email, and phone number, and may contact you about your request.

Players: You cannot delete your account while you have upcoming or pending bookings, or a tournament entry that has not yet been played. After the grace period, we delete your login account, profile, and notifications. Upcoming or pending bookings are removed. Completed bookings and past reservations may be kept in anonymized form for ground owners: your name becomes Anonymous user; phone, email, and user ID are removed; dates, amounts, and status remain. Reviews may also stay anonymized (rating and comment kept, name shown as Anonymous user). Tournament entries you have already paid for are kept the same way: your team name becomes Anonymous user and your contact number is removed, while the entry fee and dates remain so the organiser's payout record stays correct.

Owners: After the grace period, we delete or anonymize your owner account and associated data where possible, including grounds and listings, subject to legal retention (for example, closed monthly PDFs already issued). When a player deletes their account, records on your grounds may remain anonymized as described above.

9. Your rights & children

You may update your profile, delete your account, and contact us about your data. You may remove a ground from My Favorites, or leave a waitlist, at any time from Profile → My Favorites / My Waitlist. You may also turn off offers and announcements from Profile → Offers and updates, while continuing to receive booking and payment notifications. Use Contact us in the app Profile or email igroundify@gmail.com. The app is not for children under 13.

10. International processing & changes

Data may be processed outside Pakistan via our service providers. We may update this policy; the date above will change accordingly.

11. Contact

• Email: igroundify@gmail.com
• Phone: +92 325 4244804 (Usama Rafique) · +92 324 9475254 (Faeez Salman)
• Address: 40 Rehman Homes Sher Ali Road Near Atchison Society Lahore, Pakistan